Brad started at a GreyStone as a student in Residential Energy Services department. Brad was then hired as a Member Service Representative (call center). In this role, Brad learned so much about listening, communication, negotiation and assisting members with their needs. During this time, he also built a network throughout the cooperative and the community. He went through GreyStone’s Leadership GreyStone where he was able to learn lean six sigma principles and apply them to workplace issues by being on a cross-functional team. All of this prepared Brad to become the Supervisor of the Billing & Credit/Collections department where again he worked closely with a team to resolve member related matters. When our Manager, Member Services retired, Brad was selected for this position based on his knowledge, skills and abilities.