Get Into Energy Career Pathways Roadmap: Industry

»Natural Gas Service Technicians: Putting Stem to Work

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Pass Pre-Employment Tests and Become a
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Educational Opportunities for Advancement
Service Assistant
6 Months
Service Mechanic
  • Associate's Degree
  • Long-Term On-the-Job Training
3 Years
Service Technician
  • Long-Term On-the-Job Training
  • Experience in Position
4 Years
Construction Technician
  • Long-Term On-the-Job Training
6 Years
7 Years
What will you do?
What competencies will you need? (built on energy foundational competencies—incremental as career advances)
Note: Most utilities use a pre-employment test—to pass you will need math, communications, problem solving, and mechanical reasoning skills.

Starting Off as a Service Assistant:

  • Provide assistance by providing tools and equipment
  • Make work area safe
  • Enter job data into online system
  • Teamwork
  • Drive heavy commercial vehicles
  • Lift 75 lbs
  • Listen and follow directions, come to work on time and prepared
  • Be able to stand for long periods of time
  • Math skills including algebra, trig, and geometry

Apprenticeship Training Components:

  • Understand fundamentals of Alternating Current / Direct Current
  • Safely activate and inactivate gas and electric services
  • Investigate code and/or venting conditions and take appropriate actions
  • Troubleshoot burners and make the proper adjustments to obtain complete combustion at the rated input
  • Using standard test equipment, investigate gas leaks and take appropriate actions to make job safe
  • Work with a Service Technician or Specialist to apply apprentice training concepts to the job

Service Mechanic/Technician:

  • Prepare trenches for laying pipes
  • Lay pipes for gas lines
  • Fuse plastic pipe together
  • Install and repair both high- and low-pressure pipe systems
  • Install automatic controls used to regulate gas systems
  • Ability to inspect service lines and house lines, investigate leak fume complaints, restore and terminate gas service, and perform pressure checks at customer's premises
  • Use equipment such as CGI gas scope leak machine and Gas Ranger to detect leaks in a customer's premises or outdoors
  • Locate and mark out underground gas and electric facilities in conjunction with work assignment
  • Repair and install gas appliances and equipment such as ovens, dryers, and hot water heaters
  • Measure, cut, and thread pipe and connect it to feeder lines and equipment or appliance using ruler and hand tools

Service Specialist:

  • Manage own work schedules and report to supervisor on progress and/or problems
  • Check for unsafe work conditions
  • Communicate effectively with others including customers, crew members, and supervisors
  • Deal with potentially stressful situations
  • Communications skills
  • Assign priority or sequence to the steps for completing a job
  • Coordinate several, competing activities for efficient use of time and material
  • Adapt work procedures or priorities in response to changing or unforeseen requirements or conditions


  • Schedule and oversee work of line crews
  • Review crew member performance and provide feedback
  • Prepare and manage budgets
  • Report to management
  • Financial management
  • Computer skills for report preparation
  • People management

Energy Industry Competency Model

competency model

Energy industry careers offer:
  • Excellent salaries
  • Opportunities for advancement
  • Job growth & stability
  • Community service
  • Great benefits

Where can I find training?
Use the Get Into Energy Training Program Locator at

Where can I find a job?
Use the Get Into Energy Jobs website at